To provide a solid and enduring foundation for the task of managing the continuous integration, development, maintenance, and improvement of the ACA Healthcare Marketplaces, 有料盒子APP restructured the entirety of the program鈥檚 planning, implementation, and operational processes beneath an adaptation of the Scaled Agile Framework (SAFe). We now use key components of SAFe to coordinate between the Marketplace鈥檚 many business stakeholders and application development contractors, and to deliver work through teams of Agile teams鈥攁 SAFe organizational structure known as Agile Release Trains.
Our framework dictates that before anything new gets built, or any new requirements are implemented, they must be vetted through our purpose-built Marketplace Project Startup (MaPS) process. MaPS identifies all stakeholders impacted by upcoming work and brings them together in an integrated planning forum. The process also serves to identify any risks inherent to the work at hand to ensure that they are all shared and mitigated. Once work is approved via MaPS, we employ our 鈥渞un of show鈥 framework, which documents the key activities required to deliver, validate, and operate a particular product or enhancement across teams. We use a 鈥渕anage by exception鈥 process to minimize administrative work and only focus on handoffs, milestones, risks, assumptions, decisions, and issues. Every key item is ticketed and tagged with an effective date so it can be found and reported. The 鈥渞un of show鈥 facilitates stakeholder alignment on what鈥檚 changing and why, the process for making those changes, and what steps must be taken, when, and by whom.
By expertly combining and coordinating these many processes, we facilitate constant communication between dozens of stakeholders of varying levels and work to ensure that everyone is always working in harmony. That鈥檚 how the complex system of systems, that comprises the ACA Healthcare Marketplace, is delivered to the user as a single, intuitive process so they can shop for and buy health insurance.