At its worst, U.S. military veterans were waiting almost 300 days to receive compensation and pension claims. There was no question that the Department of Veterans Affairs鈥 (VA) paper-intensive system required a transformation to effectively serve beneficiaries.
The agency announced a plan to fix the claims system through a series of tightly integrated people, process, and technology initiatives. Our team, with expertise in high-transaction volume portals and exchanges, helped them develop what's now the Veterans Benefit Management System (VBMS).