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Successful IT modernization initiatives are often more dependent on an organization鈥檚 culture and ability to absorb change than they are on the selection and implementation of the right technology. Yet, some federal organizations think of change management initiatives almost as an afterthought to technical delivery. A comprehensive change management strategy should be an integral part of any IT modernization effort鈥攊t鈥檚 a critical part of the overall culture and vision of any modernization plan.聽

Here are five key myths about organizational change management in IT modernization efforts鈥攁nd the reality.

Myth No. 1: We focus all our change management efforts on the end users. They鈥檙e the ones who need it most.

The Reality: Change management efforts should address the entire stakeholder community. From your delivery teams and business units to your IT group, anyone who鈥檚 helping execute the work should be part of your change management strategy. They all need to work together to ensure proper adoption of new technology and ultimate success of the IT modernization initiative.

Myth No. 2: We don鈥檛 need executive leadership to help drive our IT modernization initiatives. We can handle this on our own.

The Reality: A change champion gives your IT modernization initiative the vital authority and support it needs to succeed. From communicating a vision to connecting the IT modernization efforts to the mission, an executive sponsor should be actively engaged鈥攁rticulating just how important the initiative is to the greater stakeholder community. Without an executive champion, your change management initiatives may not be prioritized effectively, resulting in implementation breakdown.

Myth No. 3: Change management means communications and training, plain and simple.

The Reality: Change management involves a variety of activities鈥攊ncluding training and communications鈥攂ut also many others. Stakeholder analysis, performance management, policy development, business process reengineering, marketing efforts, workforce impacts, and organization analysis are all vital capabilities to ensure the IT modernization effort is successful.

Myth No. 4: We engage once the technical team is ready to deploy, and once we鈥檝e completed that, our job is done. External agencies now own it and are responsible for their own activities associated with the new application.

The Reality: Change management starts with initial planning of an IT modernization initiative and goes throughout (and likely beyond) the full lifecycle of technical delivery鈥攊t takes a sustained effort over time. For IT modernization efforts that affect a large stakeholder community, you should engage with change management workstreams all along the way, from initial planning to post-implementation.

Myth No. 5: It鈥檚 difficult to measure the success of your change management activities during an IT modernization effort. It鈥檚 a lot of 鈥渟oft鈥� stuff that鈥檚 hard to measure and understand if it has been helpful.

The Reality: Leaders and teams are quick to claim victory in the deployment of solutions without taking the time to find out what鈥檚 working and what鈥檚 not. There are lots of ways to approach performance management to identify how and where the change efforts are impacting an IT modernization initiative, and ultimately the mission or business of the agency itself. Measures and metrics should be established and used to help with data-driven decision making around the success of change management. Common examples are user adoption of new technology, but other examples include measuring the success of communications, business process and/or workforce adjustments, stakeholder feedback, and many others.聽