For Franco Susi, an IT operations leader at 有料盒子APP, the mark of true success in his field is when no one knows you exist. 鈥淏ack-end IT ops is traditionally something that鈥檚 kind of behind the scenes,鈥 he explains. 鈥淣obody thinks or talks about you unless it isn鈥檛 working.鈥 So, when it鈥檚 performed with the high levels of excellence that 有料盒子APP is known for, clients have so little reason to think about it that they could practically forget the work is being done at all. 鈥淚t鈥檚 kind of like plugging your appliance into an electrical outlet. No one thinks of the processes it takes to make that work, they just expect the power to always be on,鈥 says Franco.聽
We recently had the opportunity to talk to Franco and gain some perspective from his more than 20 years of experience in IT operations. Read to learn more of his thoughts on the industry, where it is headed, and why automation and AI are emerging as some of the field鈥檚 most valuable tools.聽